Refund policy
At ZXO, we are committed to providing our customers with a smooth and reliable shopping experience. However, we understand that there may be situations where you may not be completely satisfied with your purchase. This Refund and Returns Policy explains the process for requesting a return or refund for your order.
Refund Eligibility
Refund requests can be made within 15 days of receiving your item(s).
To be eligible for a return or refund:
- The product must be unused and in the same condition as received.
- The product must be in its original packaging.
- Proof of purchase (such as order confirmation or receipt) is required for processing.
Return Process
Contact Customer Service
To initiate a return, please email us at wwwofficialzxo@gmail.com with your order details and the reason for the return.
Shipping and Handling
Customers are responsible for return shipping charges unless the product received is damaged, defective, or incorrect.
Return Address
After reviewing your return request, we will provide the necessary return instructions and address details.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please provide clear images or videos of the product issue. After verification, we will arrange a suitable replacement or provide a refund as applicable.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products
- Gift cards or vouchers
- Final sale or clearance items
Refund Processing
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved Refunds
Approved refunds will be processed within 7–10 business days and credited back to your original payment method.
Rejected Refunds
If the returned item does not meet our return eligibility criteria, we will notify you through email with the reason for rejection.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account or payment method.
- Contact your bank or payment provider for any processing delays.
- If the issue continues, contact us at wwwofficialzxo@gmail.com.